A selected bibliographical research and a
study of the outsourcing process of the logistic activities inside a large Brazilian
wholesaler distributor have brought, as a main consequence, the development of
an architecture for logistic organization inside the company based on models.
Actually, this architecture is an interesting tool, which aims to guide
companies outsourcing logistic services in designing their structure, planning
and strategic management of their logistic systems.
The main reason for designing such
architecture was the study of this case done by the author and the new
awareness that it has raised. The companies included in the study were going
through a transition period, in a complex scenario, which involved a decision
by the wholesaler to outsource or not its logistic activities with a logistic
operator. There was a series of concerns related to this decision, specially
the potential impact that it would have on the internal elements of both
organizations.
This paper contributes to supply chain
literature with the development of an integrated view of logistics
infrastructure and logistics intelligence, in a way that the balance of these
two managerial efforts can generate better results in the processes of customer
value transfer. In a practical context, wholesaler companies seems to focus
more on the infrastructure side than on the logistics intelligence or on a
balance of these.
In this context, the logistic architecture
developed has conjugated models with clear pre-determined goals to be used in
the execution of a certain activity and/or administrative actions. This theory
focuses on the client and aims to integrate and manage all the interface
elements of the logistic system, by connecting and uniting strength for the
organized and structured exercise of all logistic activities. Considering a
practical aspect, this paper provide explanation of supply chain processes in
wholesalers distributors companies, in a way to detail some specific problems
and suggestions to improve its management. Therefore, each model cited here,
when well structured, can leverage the client satisfaction level, as long as the
client is well served in his/her needs, satisfied with the solution provided,
rendered with the right service and product at the right time and under the
right conditions, with reasonable costs, and receives information concerning
the logistic operations, content, times and positions of a certain order to
support his decision making process.
Article by Márcio
Lopes Pimenta,et al,from Federal University of Uberlandia
Full access: http://mrw.so/hwfzm
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