Read full paper at: http://www.scirp.org/journal/PaperInformation.aspx?PaperID=52320#.VJDmR8nQrzE Author(s) Aihie Osarenkhoe 1* , Jotham Mbiito Byarugaba 2 , Mabel Komunda Birungi 2 , Abednego Feehi Okoe 3 , Az-Eddine Bennani 4 Affiliation(s) 1 Department of Business & Economic Studies, Faculty of Education & Economics, University of Gavle, Gavle, Sweden . 2 Makerere University Business School, Kampala, Uganda . 3 University of Professional Studies, Legon-Accra, Ghana . 4 Department of Management & Strategy, Reims Management School, Reims Cedex, France . ABSTRACT Highlighted in this paper, is the extent to which a technological interface that enables customers to produce a service outc...
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