Read full paper at: http://www.scirp.org/journal/PaperInformation.aspx?PaperID=45289#.VL30FizQrzE Author(s) Giron Kamonja , Yan Liang , Muhammad Tayyab Sohail , Shahzad Ahmad Khan Affiliation(s) School of Economic and Management, China University of Geosciences (Wuhan), Wuhan, China . School of Economic and Management, China University of Geosciences (Wuhan), Wuhan, China . School of Public Administration, China University of Geosciences (Wuhan), Wuhan, China . School of Economic and Management, China University of Geosciences (Wuhan), Wuhan, China . ABSTRACT Certain difficulties are inherent in the implementation of the improvement of the quality of service, particularly in the Design Management Department. There is often a difference on the issue of translating vision between senior management and Design Department for service improvement into effective, operational QI programs. Middle managers have a key role to play, but often they are overlooked w...
Scientific Research Publishing