Reverse Logistics Operation Management Based on Virtual Enterprises and Complaint Service Manage-ment
Read full paper at: http://www.scirp.org/journal/PaperInformation.aspx?PaperID=39#.VNhnrSzQrzE Author(s) Guo-Jun Ji Affiliation(s) School of Management, Xiamen University . ABSTRACT Based on analyzing the difficulties of reverse logistics operation management and discussed the new environment as the economic society developing continuously and discussing the feasibility of virtual enterprise, an operation management mode for reverse logistics based on virtual enterprise is presented in this paper. By analyzing the relationships between complaint service management and reverse logistics, the complaint service management (CSM) is considered in reverse logistics, we take into consideration the process computing of CSM by combing the computer technology, the communi-cation technology and the information technology. Using by the computer telephone integration technology, an integra-tion multi-channels collection can be desig...