Read full paper at: http://www.scirp.org/journal/PaperInformation.aspx?PaperID=53175#.VLcU88nQrzE Author(s) Jose Antonio Hernández Contreras , María Dolores Esquivel Hernández , Ana María González Ponce Affiliation(s) Universidad del Papaloapan, San Juan Bautista Tuxtepec, México . ABSTRACT In Mexico over time, economic crisis has worsened the health sector, where those most affected are the lower class, so that people with disease do not have access to private health services, given the high cost that this represents, just as people who are not beneficiaries of the Mexican Institute of Social Security by its Spanish initials IMSS, Institute of Security and Social Services for State Workers by its Spanish initials ISSSTE and other insured agencies providing public health services have no options to solve their health problems. KEYWORDS Health Sector , Service Quality , Service Cite this paper Contreras, J. , H...
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