A Telephone Helpline Assessment of Psychosocial Needs of Adults with Cancer Post Institute of Medicine (IOM) Recommendations
Read full paper at: http://www.scirp.org/journal/PaperInformation.aspx?PaperID=50893#.VE8Gv1fHRK0 Author(s) Paula Klemm 1* , Veronica F. Rempusheski 1 , Claudine Jurkovitz 2 , Paul Kolm 2 , Wei Zhang 2 Affiliation(s) 1 School of Nursing, University of Delaware, Newark, USA . 2 Christiana Care Center for Outcomes Research (CCOR) Value Institute, Christiana Care Health System, Newark, USA . ABSTRACT Objective: To explore whether the 2007 IOM recommendations had an impact on the reasons for calls to a cancer telephone helpline and determine the major reasons for calls at two different time periods after the 2007 recommendations. Methods: Caller data with identifiers removed were extracted from a cancer helpline database. Baseline data included calls made to the helpline between April 2, 2008 and September 2, 2009 (Period 1). Then, a second data set was built from data collected between September 3...