Implementation of Lean Service with Value Stream Mapping at Directorate Airworthiness and Aircraft Operation, Ministry of Transportation Republic of Indonesia
Read full paper at: http://www.scirp.org/journal/PaperInformation.aspx?PaperID=49136#.VDTmOlfHRK0 Author(s) Zulfa Fitri Ikatrinasari , Erlana Ichsan Haryanto Affiliation(s) Industrial Engineering, Mercu Buana University, Jakarta, Indonesia . Industrial Engineering, Mercu Buana University, Jakarta, Indonesia . ABSTRACT The purpose of this paper is to apply value stream mapping (VSM) for enabling leanness in Directorate Airworthiness and Aircraft Operation, Directorate General of Air Transportation, Ministry of Transportation Republic of Indonesia. A current state mapping is made to determine the activities that provide value-added and non-value-added activities or waste. Weaknesses in the current state process mapping will be analyze...