跳至主要内容

Quality Assessment in the Service Area of Expertise in an Institution of Public Health Sector

Read  full  paper  at:
http://www.scirp.org/journal/PaperInformation.aspx?PaperID=53175#.VLcU88nQrzE

ABSTRACT
In Mexico over time, economic crisis has worsened the health sector, where those most affected are the lower class, so that people with disease do not have access to private health services, given the high cost that this represents, just as people who are not beneficiaries of the Mexican Institute of Social Security by its Spanish initials IMSS, Institute of Security and Social Services for State Workers by its Spanish initials ISSSTE and other insured agencies providing public health services have no options to solve their health problems.
 
Cite this paper
Contreras, J. , Hernández, M. and Ponce, A. (2015) Quality Assessment in the Service Area of Expertise in an Institution of Public Health Sector. Open Journal of Social Sciences, 3, 50-53. doi: 10.4236/jss.2015.31007.
 
References
[1]Tamimi, N. (1996) How Firms Define and Measure Quality. Production and Inventory Management Journal, 37, 34-39.
 
[2]Torres, P. and Carolina, V. (2006) Calidad total en la atención al cliente: pautas para garantizar la excelencia en el servicio. 1st Edition, Ideaspropias Editorial, España, 28.
 
[3]Mejía, B. (2009) Auditoría médica. 5th Edition, Ecoe Ediciones, Bogotá, 60-80.
 
[4]Asorey, G. (2003) La calidad del servicio y el profesional de salud. Research & Development Center, Argentina, 130-135.
 
[5]Santiago, M.P. (2012) Satisfacción al cliente. 1st Edition, Pearson Educación, México, 235-237.
 
[6]Bigné, E., Moliner, M.A. and Sánchez, J. (1997) Calidad y satisfacción en los servicios hospitalarios esenciales y periféricos: Investigación y marketing. área de Comercialización e Investigación de Mercados. Dpto. de Admón. de Empresasy Marketing, Facultad de Ciencias Jurídicas y Económicas, Universitat Jaume 1, Castellón, 55-61.
 
[7]Hayes, B.E. (2009) Cómo medir la satisfacción del cliente. Ediciones Gestión, Barcelona, 2002, 59-76.
 
[8]Benassini, M. (2009) Introducción a la investigación de mercados: un enfoque para América Latina. 2nd Edition, Pearson Educación, México, 65.                                                                                      eww150115lx
 
[9]Carl Jr., M. and Gates, R. (2011) Investigación de mercados. 8th Edition, CENGAGE Learning, México, 302-329.

评论

此博客中的热门博文

Does Immigration Promote the Investment of the Monopolistic Firm?

In the present paper, we examine the effect of increasing uncertainty of immigrants’ growth on the optimal timing of investment of a firm that has a monopolistic power over the labor market. It is revealed that when the uncertainty of immigrants’ growth is more than a threshold level, increasing uncertainty of immigrants’ growth accelerates the optimal timing of firms’ investment and enhances the economic growth, even if the uncertainty of immigrants’ growth is formulated by the geometric Brownian motion, which is in sharp contrast to the standard result that an increase in the uncertainty postpones the optimal timing. With an increase in the immigrants over the past ten years, workforces in the host countries have been growing significantly to the extent that the immigrants represent 70% of the increase in the workforce in Europe, and 47% in the United States as OECD indicates. In the present paper, we attempted to investigate the effect of increased uncertainty caused by the growi...

Education Policy Implementation: A Mechanism for Enhancing Primary Education Development in Zanzibar

Education is one of the fundamental rights of individuals; therefore, the government of a country needs to develop and strengthen educational policy and quality as well as to ensure that everyone has equal access to basic education. The improvement of access and quality of education in the world is becoming as an essential factor in development, whereas the basic education (primary school), is acknowledged as a foundation of the higher educational development for every country. To fulfill this goal, governments introduce several policies and procedures; however, it requires some reforms and participation from the politician, policymakers, and other stakeholders to re-examine educational policy so that it can lead to multiplication and betterment of the reforms. Educational reforms actually focus on accountability. A positive educational development and reform is very challenging and needs more effort and strategy on how to use and utilize the resources effectively as such it can achie...