跳至主要内容

Quality of Service to Users of Primary Health Care: A Study of Evaluation

Read  full  paper  at：
http://www.scirp.org/journal/PaperInformation.aspx?PaperID=54057#.VOBXkizQrzE

ABSTRACT
The quality of service to people in Primary Healthcare (PHC) is linked to the provision of quality service by professionals who integrate this service in the community. Accordingly, this study aims to evaluate the service given by health professionals in primary health care, from the user’s perception. This is an evaluative and quantitative study, conducted with people who use the PHC service. 180 adults are interviewed in the city of Santa Cruz, Rio Grande do Norte, Brazil. The results show that most respondents are women. The average age is of 36.65, median of 34.00 and standard deviation of 11,554. With regards to quality of service, it ranges from fair to good. When performing correlation between the quality of service and time spent to reach the service, most people say that they spend between 0 and 15 minutes from their house to the healthcare service unit. About reception, respondents reported being satisfied and that the service has been responsible and quality for health monitoring. Thus, it is noted that the user classifies the quality of the service in primary healthcare as regular, showing weaknesses that needs to be corrected to prevent damage in service provision in Primary Healthcare.
 
Cite this paper
de Andrade, F. , do Ceu Clara Costa, I. , dos Santos Ferreira, T. , Justino, D. , de Medeiros Souza, L. , Fonsêca, C. , Fernandes, P. and de Araújo, A. (2015) Quality of Service to Users of Primary Health Care: A Study of Evaluation. Health, 7, 201-206. doi: 10.4236/health.2015.72023.
 
References
[1]Pereira, A.D., de Freitas, H.M.B., de Lima Ferreira, C.L., Marchiori, M.R.C.T., Souza, M.H.T. and Backes, D.S. (2010) Atentando para as singularidades humanas na atencao à saúde por meio do Diálogo e acolhimento. Revista Gaúcha de Enfermagem, 31, 55-61.
 
[2]Rocha, L.R.M., Veiga, D.F., e Oliveira, P.R., Song, E.H. and Ferreira, L.M. (2013) Health Service Quality Scale: Brazilian Portuguese Translation, Reliability and Validity. BMC Health Services Research, 13, 24.
http://dx.doi.org/10.1186/1472-6963-13-24
 
[3]Ostermann, A.C. and Souza, J. (2009) Contribuicoes da análise da conversa para os estudos sobre o cuidado em saúde: Reflexoes a partir das atribuicoes feitas por pacientes. Cadernos de Saúde Pública, 25, 1521-1533.
 
[4]Oenning, D., Oliveira, B.V. and Blatt, C.R. (2011) Conhecimento dos pacientes sobre os medicamentos prescritos após consulta médica e dispensacao. Ciência & Saúde Coletiva, 16, 3277-3283.
http://dx.doi.org/10.1590/S1413-81232011000800027
 
[5]Travassos, C., Viacava, F., Pinheiro, R. and Brito, A. (2002) Utilizacao dos servicos de saúde no Brasil: gênero, características familiares e condicao social. Revista Panamericana de Salud Pública/Pan American Journal of Public Health, 11, 365-373.
 
[6]Coelho, M.O., Jorge, M.S.B. and Araújo, M.E. (2009) O acesso por meio do acolhimento na atencao básica à saúde. Revista Baiana, 33, 440-452.                                                                  eww150215lx
 
[7]Franco, F.A., Hino, P., Nichiata, L.Y.I. and Bertolozzi, M.R. (2012) A compreensao das necessidades de saúde segun-do usuários de um servico de saúde: Subsídios para a enfermagem. Escola Anna Nery, 16, 157-162.
标签：

评论

发表评论

此博客中的热门博文

Does Immigration Promote the Investment of the Monopolistic Firm?

In the present paper, we examine the effect of increasing uncertainty of immigrants’ growth on the optimal timing of investment of a firm that has a monopolistic power over the labor market. It is revealed that when the uncertainty of immigrants’ growth is more than a threshold level, increasing uncertainty of immigrants’ growth accelerates the optimal timing of firms’ investment and enhances the economic growth, even if the uncertainty of immigrants’ growth is formulated by the geometric Brownian motion, which is in sharp contrast to the standard result that an increase in the uncertainty postpones the optimal timing. With an increase in the immigrants over the past ten years, workforces in the host countries have been growing significantly to the extent that the immigrants represent 70% of the increase in the workforce in Europe, and 47% in the United States as OECD indicates. In the present paper, we attempted to investigate the effect of increased uncertainty caused by the growi...
发表评论
阅读全文

Education Policy Implementation: A Mechanism for Enhancing Primary Education Development in Zanzibar

Education is one of the fundamental rights of individuals; therefore, the government of a country needs to develop and strengthen educational policy and quality as well as to ensure that everyone has equal access to basic education. The improvement of access and quality of education in the world is becoming as an essential factor in development, whereas the basic education (primary school), is acknowledged as a foundation of the higher educational development for every country. To fulfill this goal, governments introduce several policies and procedures; however, it requires some reforms and participation from the politician, policymakers, and other stakeholders to re-examine educational policy so that it can lead to multiplication and betterment of the reforms. Educational reforms actually focus on accountability. A positive educational development and reform is very challenging and needs more effort and strategy on how to use and utilize the resources effectively as such it can achie...
发表评论
阅读全文