跳至主要内容

A Decision Model for Information Systems Outsourcing: Using a Multicriteria Method

Read  full  paper  at:
http://www.scirp.org/journal/PaperInformation.aspx?PaperID=35#.VNhnoizQrzE

ABSTRACT
An ever-increasing trend in today’s firms is to exploit outsourcing for those information systems (IS) functions deemed to be outside the company’s core competence. Given the multi-attribute nature of IS outsourcing decision, this paper argues that five factors, including, strategy, economics, risk, environment and quality, should be considered for IS out-sourcing decisions, and proposes the use of analytic hierarchy process (AHP) and improved ELECTREIII as aids in making IS outsourcing decisions. The AHP is used to analyze the structure of the outsourcing problem and determine weights of the criteria, and the improved ELECTREIII method is used for final ranking. It shows by means of an appli-cation that the hybrid method is very well suited as a decision-making tool for the IS outsourcing decision. Finally, po-tential issues for future research are presented.
 
Cite this paper
J. Wang, Z. Lin and H. Huang, "A Decision Model for Information Systems Outsourcing: Using a Multicriteria Method," Journal of Service Science and Management, Vol. 1 No. 1, 2008, pp. 1-10. doi: 10.4236/jssm.2008.11001.
 
References
[1]Loh, L., & Venkatraman, N, “Determinants of infor-mation technology outsourcing: a cross-sectional analy-sis”, Journal of Management Information Systems, 1992, 9(1), 7-24.
 
[2]King, W.R, “Developing a sourcing strategy for IS: A behavioral decision process and framework”, IEEE Transaction Engineering Management, 2001, 48(1), 15-24
 
[3]Wu, F., & Li, H.Z, “The effect of knowledge man-agement on the successful outsourcing of IT/IS”, Science Research Management,2004, 25(2), 82-87.
 
[4]Lee, Jae-N, “The impact of knowledge sharing, organ-izational capability and partnership quality on IS out-sourcing success”, Information & Management, 2001, 38, 323-335.
 
[5]Lacity, M.C., Willcocks, L.P., & Feeny, D.F, “The value of IT sourcing”, Sloan Management Review, 1996, 37(3), 13-25.
 
[6]Venkatraman, N, “Beyond outsourcing: Management IT resources as a value center”, Sloan Management Review, 1997, 38(3), 51-64.
 
[7]Yang, C., & Huang, J, “A decision model for IS out-sourcing”, International Journal of Information Man-agement, 2000, 20(3), 225-239.
 
[8]Roy, V., & Aubert, B, “A resources-based analysis of IT sourcing”, ACM SIGMIS Database, 2002, 33(2), 29-40.
 
[9]Hsu, C.I., Chiu. C., & Hsu, P.L, “Predicting information systems outsourcing success using a hierarchical design of case-based reasoning”, Expert Systems with Ap-plication, 2004, 26(3), 435-441.
 
[10]Aubert, B.A., Riverd, S., & Patry, M, “A transaction cost model of IT outsourcing”, Information & Management, 2004, 41, 921-932.
 
[11]Saaty, T. L, The analytic hierarchy process. New York: McGraw Hill, 1980.
 
[12]Schniederjans M J, Garvin T. “Using the analytic hierarchy process and multi-objective programming for the selection of cost drivers in activity-based costing,” European Journal of Operational Research, 1997, 100: 72-80.
 
[13]Macharis C, Springael J, De Brucher K, Verbeke A. “PROMETHEE and AHP: the design of operational syn-ergies in multicriteria analysis. Strengthening PROME-THEE with ideas of AHP,” European Journal of Opera-tional Research, 2004, 153(2): 307-317.
 
[14]K. Miettinen, P. Salminen, “Decision-aid for discrete multiple criteria decision making problems with impre-cise data”, European Journal of Operational Research, 1999, 119: 50-60.
 
[15]M. Rogers, M. Bruen, “Using ELECTRE III to choose route for Dublin fort motorway”, Journal of Transportation Engineering, 2000, 126(4): 313-326.
 
[16]Quinn, J.B., & Hilmer, F.B, 凷trategic outsourcing? Sloan Management Review 1994, 35(4), 43-55.
 
[17]Quinn, J.B, “Strategic outsourcing”, Sloan Management Review, 1999, 40(4), 23-26.
 
[18]Gilley, K.M., & Rasheed, A, “Making more by doing less: Analysis of outsourcing and its effects on firm per-formance”, Journal of Management, 2000, 26, 763-790.
 
[19]Avgerou, C., & Cornford, T, Developing Information Systems: Concepts, Issues and Practice (2nd edn). Bas-ingstoke: Macmillan; 1998.
 
[20]McFarlan, F.W., & Nolan, R.L, “How to manage an IT outsourcing alliance”, Sloan Management Review, 1995, 36(2), 9-23.
 
[21]Collins, J., Millen. R., & Beamish, P, “Information sys-tems outsourcing by large American industrial firms: Choice and impact”, Information Resources Management Journal, 1995, 8(1), 5-13.
 
[22]Khalfan, A.M, “Information security considerations in IS/IT outsourcing projects: a descriptive case study of two sectors” International Journal of Information Man-agement, 2004, 24, 29-42.
 
[23]Bahli, B., Rivard, S, “Validating measures of information technology outsourcing risk factors”, Omega, 2005, 33(2): 175-187.
 
[24]Osei-Bryson, K. Muata., Ngwenyama, O. K, “Managing risks in information systems outsourcing: An approach to analyzing outsourcing risks and structuring incentive contracts”, European Journal of Operational Research, 2006, 174(1): 245-264.
 
[25]Clark, T., Zmud, R., & McCray, G, “The outsourcing of information services: transforming the nature of business in the information industry”, Journal of Information Technology, 1995, 10(4), 221-237.
 
[26]Earl, M.J, “The risks of outsourcing IT”, Sloan Management Review, 1996, 37(3), 26-32.
 
[27]Lacity, M.C., Herschheim,R., & Willcocks, L, “Realizing outsourcing expectations”, Information Systems Management, 1994, 4, 7-18.
 
[28]Smith, M., Mitra, S., & Narasimhan, S, “Information systems outsourcing: a study of pre-event firm character-istics”, Journal of Management Information Systems, 1998, 15, 61-93.                      eww150209lx
 
[29]Grover, V., Joong, M., Cheon., & Teng, J.T, “The effect of service qualify and partnership on the outsourcing of information systems functions”, Journal of Management Information Systems, 1996, 12(4), 89-116.
标签：

评论

发表评论

此博客中的热门博文

A Comparison of Methods Used to Determine the Oleic/Linoleic Acid Ratio in Cultivated Peanut (Arachis hypogaea L.)

Cultivated peanut ( Arachis hypogaea L.) is an important oil and food crop. It is also a cheap source of protein, a good source of essential vitamins and minerals, and a component of many food products. The fatty acid composition of peanuts has become increasingly important with the realization that oleic acid content significantly affects the development of rancidity. And oil content of peanuts significantly affects flavor and shelf-life. Early generation screening of breeding lines for high oleic acid content greatly increases the efficiency of developing new peanut varieties. The objective of this study was to compare the accuracy of methods used to classify individual peanut seed as high oleic or not high oleic. Three hundred and seventy-four (374) seeds, spanning twenty-three (23) genotypes varying in oil composition (i.e. high oleic (H) or normal/not high oleic (NH) inclusive of all four peanut market-types (runner, Spanish, Valencia and Virginia), were individually tested ...
发表评论
阅读全文

Location Optimization of a Coal Power Plant to Balance Costs against Plant’s Emission Exposure

Fuel and its delivery cost comprise the biggest expense in coal power plant operations. Delivery of electricity from generation to consumers requires investment in power lines and transmission grids. Placing a coal power plant or multiple power plants near dense population centers can lower transmission costs. If a coalmine is nearby, transportation costs can also be reduced. However, emissions from coal plants play a key role in worsening health crises in many countries. And coal upon combustion produces CO 2 , SO 2 , NO x , CO, Metallic and Particle Matter (PM10 & PM2.5). The presence of these chemical compounds in the atmosphere in close vicinity to humans, livestock, and agriculture carries detrimental health consequences. The goal of the research was to develop a methodology to minimize the public’s exposure to harmful emissions from coal power plants while maintaining minimal operational costs related to electric distribution losses and coal logistics. The objective was...
发表评论
阅读全文

Evaluation of the Safety and Efficacy of Continuous Use of a Home-Use High-Frequency Facial Treatment Appliance

At present, many home-use beauty devices are available in the market. In particular, many products developed for facial treatment use light, e.g., a flash lamp or a light-emitting diode (LED). In this study, the safety of 4 weeks’ continuous use of NEWA TM , a high-frequency facial treatment appliance, every alternate day at home was verified, and its efficacy was evaluated in Japanese individuals with healthy skin aged 30 years or older who complained of sagging of the facial skin.  Transepidermal water loss (TEWL), melanin levels, erythema levels, sebum secretion levels, skin color changes and wrinkle improvement in the facial skin were measured before the appliance began to be used (study baseline), at 2 and 4 weeks after it had begun to be used, and at 2 weeks after completion of the 4-week treatment period (6 weeks from the study baseline). In addition, data obtained by subjective evaluation by the subjects themselves on a visual analog scale (VAS) were also analyzed. Fur...
发表评论
阅读全文