Read full paper at: http://www.scirp.org/journal/PaperInformation.aspx?PaperID=43#.VNhq7izQrzE Author(s) Mary Levis , Malcolm Brady , Markus Helfert Affiliation(s) Dublin City University Business School . Dublin City University Business School . Information Systems at Dublin City University . ABSTRACT The information maintained about products, services and customers is a most valuable organisational asset. Therefore, it is important for successful electronic business to have high quality websites. A website must however, do more than just look attractive it must be usable and present useful, usable information. Usability essentially means that the website is intuitive and allows visitors to find what they are looking for quickly and without effort. This means careful consid-eration of the structure of information and navigational design. According to the Open Web Applications Security Pro-ject, invalidated input is one of the t...
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